FAQ's

We want to be as flexible as possible when you need to drop in your equipment. We offer several options for your convenience

DROP OFF AND COLLECT
Bikes need to be booked in by appointment to ensure we can spend quality time restoring your bike to great condition, and to allow us to obtain any spare parts required.
We can also take bicycles in outside of hours by prior arrangement.

COLLECTION AND DROP OFF SERVICE TO YOUR DOOR
If you live within 15 miles of our location, we can arrange to collect your bike(s) for servicing. We charge a flat additional fee of £8 for this service. We will collect at a convenient time (including evenings) and return your bike to you ready to ride again. To use this service contact us to make a collection booking. We can collect up to three bikes in one collection.

We are open Monday - Saturday - 9am – 5pm  and Sunday - 10am - 4pm in the SUMMER
We are open Tuesday to Friday 9am –5pm and Saturday 9-12pm in the WINTER (November – February) 

Drop off and pick up at other times to suit your requirements can also be made. Please contact us to make a booking.

3. Do you have the items in stock that are showing on your website??

Our website is connected in near real time to our till and warehouse systems, human counting errors aside, it is very accurate, and allows you to see if something is currently available. Here is an explanation of the stock messages we use:

In Stock, Ships Immediately – The item is in stock in our showroom and will be shipped immediately using the handling and shipping service selected, except on weekends and bank holidays

In Stock In Warehouse – The item is in stock in our local warehouse and will be shipped immediately using the handling and shipping service selected, except on weekends and bank holidays

In Warehouse, Ships 2-3 Days – This item is in stock located in our warehouse or supplier’s warehouse, and will be shipped straight away to our showroom for onward shipping, which will mean a delay of 1-2 days whilst we receive and forward your order

No Stock, Available To Order – We have temporarily run out of stock but still carry this item and will place an order for you if the item is not already ordered and on its way to our showroom

Sold Out (Item Unavailable) – The item is sold out at the supplier, and we cannot obtain further stocks

We are a Cyctech accredited workshop with 2 full time Cytech Accredited level 2 mechanics, and a former workshop trainer and technical advisor for a large cycle retailer. As we also design bicycles, our product knowledge is high, and we need the latest workshop tools to undertake assembly and testing of bicycles. We use mainly Park and Lezyne tools throughout our workshop. As we do a lot of custom bike assembly you simply have to have the right tool for the job. We offer a full workshop facility, and have seen it all, so whether it is a puncture repair, sticking on a tub, straightening a frame out or a wheel build we can assist you.

We also have a secondary workshop facility next door to our main bicycle workshop, where we undertake bicycle technician training programmes via our sister company Boot Camp Technician Training (www.bctt.co.uk)